Solvej William  |  Revised August 2026  |  Replaces all prior versions

WHAT INFORMATION WE COLLECT

We collect personal and technical information to operate efficiently and improve your shopping experience.

Information you provide directly:

• Name, email address, phone number
• Billing and shipping addresses
• Account login credentials
• Wish list and favorites
• Contact form messages, file attachments, and support inquiries

Information collected automatically:

• IP address and browser/device type
• Site usage behavior and referral URLs
• Cookies and tracking technologies
• Analytics data via third-party services

Payment Information:
Your payment details are securely processed by third-party providers (e.g., Shopify Payments or Stripe). We do not store or access your credit card numbers.

HOW WE USE YOUR INFORMATION

We use your information to:

• Fulfill and deliver orders
• Send order confirmations and updates
• Provide customer service
• Improve your shopping experience
• Personalize product recommendations
• Send marketing (with your consent)
• Analyze site usage and trends
• Prevent fraud and secure our website

HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information. We may share it with:

• Shopify (our e-commerce platform)
• Payment processors (e.g., Shopify Payments, Stripe)
• Shipping providers and logistics partners
• Apps used to run our site (e.g., Matrixify, Klaviyo, Locksmith)
• Analytics partners (e.g., Google Analytics)

We may disclose your information if legally required or to protect our business and users.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tools to:

• Maintain shopping carts and sessions
• Save preferences and wishlist items
• Analyze visitor activity
• Deliver relevant marketing

You can adjust cookie preferences in your browser settings. Disabling cookies may affect site functionality.

DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion unless retention is required for legal or operational reasons.

YOUR RIGHTS & CHOICES

You may:

• Access, correct, or delete your data
• Request a copy of your information
• Opt out of promotional emails or texts
• Manage cookies through your browser

To exercise your rights, email us at policy@solvejwilliam.com.

CALIFORNIA RESIDENTS (CCPA)

If you reside in California, you have rights under the California Consumer Privacy Act (CCPA), including:

• Requesting access to your personal data
• Requesting deletion of your personal data
• Opting out of the sale of personal data (we do not sell data)

To make a CCPA request, email policy@solvejwilliam.com and include "CCPA Request" in the subject line.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect information from minors. If we learn that we have collected data from a child under 13, we will delete it.

INTERNATIONAL USERS

Our website is intended for U.S. customers only. If you access the site from outside the U.S., you understand that your data will be transferred and processed in the United States.

DATA SECURITY

We use secure servers, encryption, and internal controls to protect your data. While we strive to safeguard your information, no system is completely secure, and you share data at your own risk.

UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date. For major changes, we may notify you via email or a site banner.

MARKETING MESSAGES (EMAIL & SMS)

We may send occasional marketing communications such as product updates, promotions, or design insights. You will only receive marketing messages if you explicitly opt in. Opt-in may occur at checkout, account creation, or through our subscription forms.

Opting out:

• Every email will include an unsubscribe link
• Every SMS will include the ability to reply STOP to cancel messages

SMS/TEXT MESSAGE CONSENT

We use SMS to provide service-based and promotional updates. SMS messages require separate consent. By checking the appropriate box or providing your number during checkout, you agree to receive texts. Message and data rates may apply. You may unsubscribe at any time by replying STOP.

TRANSACTIONAL & SERVICE MESSAGES

You will receive essential communications related to:

• Orders (confirmation, shipping, tracking)
• Returns and damage claims
• Support responses and account inquiries

These messages are transactional, not promotional, and are sent regardless of your marketing subscription status. Submitting a support request or contact form does not enroll you in marketing communications.

MESSAGING PLATFORM (KLAVIYO)

We use Klaviyo to manage and send communications. Your name, contact info, and purchase data may be shared with Klaviyo for messaging purposes only. Klaviyo is required to maintain your privacy and follow all data protection standards. Your information will never be sold or used for third-party advertising.

CUSTOMER SERVICE COMMUNICATION

If you reach out with a question, return request, or damage claim, our team may contact you via:

• Email
• SMS (if a mobile number is provided)

These communications are service-related and are not affected by your marketing preferences.

MANAGING PREFERENCES

You can update your preferences anytime by:

• Clicking unsubscribe at the bottom of any email
• Replying STOP to any SMS
• Contacting us at outreach@solvejwilliam.com

By accessing and using this website, you agree to comply with these Terms of Service. If you do not agree, please do not use the site.

USE OF THE SITE

This site is intended for personal and household purchases. You agree not to:

• Use the site for any unlawful purpose
• Interfere with the site's functionality or security
• Reproduce, duplicate, or distribute site content without permission
• Purchase products for the purpose of resale without our prior written approval

INTELLECTUAL PROPERTY

All content on this site — including text, images, logos, and design — is the property of Solvej William, Inc. and protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our written permission.

PRODUCT DESCRIPTIONS & PRICING

We strive to provide accurate product descriptions and pricing. However, errors may occur. We reserve the right to correct any errors and to cancel or refuse orders placed for products with incorrect information.

LIMITATION OF LIABILITY

Solvej William, Inc. is not liable for any indirect, incidental, or consequential damages arising from your use of the site or purchase of products. Our liability is limited to the amount you paid for the product.

INDEMNIFICATION

You agree to indemnify and hold harmless Solvej William, Inc. from any claims, damages, or expenses arising from your use of the site or violation of these Terms.

GOVERNING LAW

These Terms are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of Katy, Texas.

CHANGES TO TERMS

We may update these Terms of Service periodically. Changes will be posted here with an updated effective date.

CONTACT US

For privacy-related inquiries, contact: policy@solvejwilliam.com

Solvej William Privacy Team
25807 Westheimer Pkwy, Suite 300
Katy, TX 77494

Last updated: August 2026