Shipping policy
1. SHIPPING REGIONS
We currently ship only to the contiguous United States. We do not ship to Alaska, Hawaii, U.S. Territories, Canada, or international destinations.
2. SHIPPING CHARGES
Shipping is calculated as a percentage of your order total based on your destination:
(The rates below apply to catalog drop-ship items)
- 16%: TX, OK, LA, MS, AL, GA, FL, SC, NC, TN, KY, OH, IN, IL, MO, AR, KS
- 17%: AZ, NM, CO, UT, NE, SD, ND, MN, IA, WI, MI, WV, VA, PA, NJ, CT, RI, MA, VT, NH, ME
- 18%: NV, ID, MT, WY, NY, DE, MD, DC
- 19%: CA, OR, WA
Your freight rate is applied at checkout based on your destination. You will only be charged once for shipping at checkout, even if your order is fulfilled in multiple shipments.
3. ANTIQUE & WAREHOUSE INVENTORY ITEMS — SHIPPING
Antique and one-of-a-kind pieces ship from our Texas warehouse and are currently available for delivery within the state of Texas only. Freight for these items is quoted individually. After you place an order for an antique item, our team will contact you with a custom shipping quote for your approval before the order is fulfilled — your order will not ship until the quote is accepted. The standard percentage-based shipping rates above apply to catalog (drop-ship) items only and do not apply to antique or warehouse inventory items.
4. SHIPPING TIMING & FULFILLMENT
Orders ship as items become available. We do not support "Ship Complete" requests. Partial shipments are common and do not incur additional shipping fees. You will receive tracking information for each shipment.
5. BACKORDERS & SOLD OUT ITEMS
We do not accept preorders or backorders. Items not available at the time of order will be marked as Sold Out and cannot be purchased until they are restocked.
6. FREIGHT CARRIER SELECTION
We select the freight carrier best suited for each delivery. We do not accept third-party freight requests at this time.
7. TRACKING & NOTIFICATIONS
Currently, shipping confirmation and tracking will be emailed manually by our team. Automated updates will be introduced as we evolve our systems.
8. DELAYS & BACKORDERS
Estimated ship dates are not guaranteed. If an item is delayed or backordered, we will notify you and allow you to:
- Wait for fulfillment, or
- Cancel the item for a full refund
We do not offer preorders or backorders for sold-out items.
8. DELIVERY INSPECTION & DAMAGE CLAIMS
Inspect all deliveries immediately, before the delivery driver leaves. Because these are handcrafted pieces shipped by freight carrier, this step protects your ability to file a claim.
• Inspect the item and all packaging with the driver present.
• If you see any damage — even to the outer carton — note it on the delivery receipt before you sign. Signing a clean receipt, or signing “subject to inspection” without noting the visible damage, may forfeit your claim.
• Keep all original packaging and materials until your claim is fully resolved.
• Report any damage within 3 business days of delivery to
returns@solvejwilliam.com. Include your order number and clear photos of the item and all packaging materials.